Challenge
An automotive OEM desired to consolidate its corporate and
dealer employee training program administration to gain efficiencies.
Its current technology was not scaleable and did not support
the increased number of learners. The OEM also needed to certify
dealership employees to proficiency levels for sales and service
skills and process knowledge to improve dealer performance.
Solution
Edcor designed and implemented a comprehensive learning and
certification administration program including a contact center
and overall program management. A web-based learning and certification
portal, Learning Management System, and web-based certification
reporting were installed and made available to dealers and
employees.
RESULTS
20% reduction in administrative costs
Dramatic increase in course “reach” into
the field
Launched on schedule and within
budget
Substantial increase in the population of learners
Client