Client

Challenge
A global package delivery company was managing its tuition program through a decentralized network of 1,800 processing centers. Policy application, user satisfaction, and reporting practices varied widely across the centers and Edcor’s client needed to standardize practices prior to launching a new benefits program.

Solution
Edcor implemented a comprehensive tuition administration program. The program supports seven reimbursement plans and over 300,000 employees, including a contact center, 24/7 IVR and web portal access. Edcor processes over 60,000 applications and answers 180,000 calls per year for this client.