Client

Challenge
A multi-hospital healthcare system with 125 medical centers and 3,200 physicians needed to improve efficiency while retaining the effectiveness of its physician referral service. It was critical that efficiency gains were achieved through process improvements which would maintain and enhance service levels.

Solution
Edcor designed and implemented a comprehensive outsourced solution to staff and manage the healthcare consumer call center. This center handles all incoming calls, appointment scheduling, call tracking, and reporting for physician referrals. It also processes course registration for wellness-related programs.