Challenge
A large manufacturing company needed to lower the administrative
costs associated with its corporate university while improving
the quality of service.
Solution
Edcor collaborated with the client’s project team to
develop the optimal solution. The solution consisted of a
comprehensive learning administration program including a
contact center and complete process management for university
administration. Full training record data management is provided,
including: course setup, roster management and course completion
reporting. The solution allows the client to use existing
LMS and HRIS technology investments.
RESULTS
20% reduction in program administration
costs
Increased returns on technology investments
Consistently high service levels
Annual savings of 5%
Internal HR staff re-focused on strategic program development
Client