Edcor’s service architecture consists of four components: The basic user interface is our Web Portal. It is a customized and secure web site, and includes enrollment, status updates and program information. The second component is Customer Care. This critical element represents our trained, professional, multi-lingual customer service staff supporting a 24/7 phone help desk. The largest component is Program Administration, Edcor’s intellectual capital, which includes transaction processing, program updates, reporting, and financial reconciliation. Lastly, Support Infrastructure acts as the foundation for the entire service delivery architecture. It is the Support Infrastructure component that ensures Edcor’s high level of customer satisfaction.

Today, with the cost of traditional health care and welfare benefits continuing to rise, employers are designing innovative and creative benefits to offer their employees. They're looking at lifestyle and work life benefits like employee alternative healthcare spending accounts and fitness programs--non-traditional benefits that appeal to employees with diverse interests. At Edcor, we specialize in administering these types of non-traditional benefits programs for our clients.

The programs administered by Edcor include:

• Tuition Assistance Programs
  Tuition assistance and advisory services for your employees and their dependants.
  
  
• Lifestyle/Work-Life Benefits
  Creative benefits like fitness programs, adoption assistance, concierge services, eldercare referral programs and transportation/transit and parking benefits.
  
  
• Alternative Health/Welfare
  Flexible spending and reimbursement accounts.
  
  
• Business Partner Benefits
  Discount purchase plans and physician referral programs.
  
  
• Workplace Ethics Hotlines
  Ethic/whistle blower hotlines and theft/fraud hotlines.
  
  
• Physician Referral Services
  Referral services provided as a benefit by healthcare systems for their physicians.