Can you name a few ways in which Artificial Intelligence (AI) has been helping us in our day-to-day lives for the past few years? Why not ask Alexa, Siri, or Google?! Or open your smartphone with facial detection or fingerprint recognition and search or ask a chatbot? Soon, I hope, you’ll notice that all your social media is showing you posts about AI so you can learn more about it. Unsurprisingly, AI has touched more parts of our daily lives beyond voice assistants and social media. Talk about Smart homes and energy efficient devices, automated surveillance, or smart devices including your refrigerator and ovens. How do you think the e-payments with the banking App or the fraud detection on the credit cards suspecting unusual activity have been working? My point is, whether you like it or not, the new ways of working and the advent of AI are certainly some things that you can’t ignore.
There are positive sentiments coupled with growing apprehensions about the use of AI, especially with the press it has gained over the past year. However, if we look around us we’d find that AI and our lives have been integrated long before ‘Enterprise use of AI and Upskilling in AI’ became hot topics of discussion. With this post, I aim to highlight how the future of work is shifting and why it’s important for organizations to adapt to the upcoming changes.
There aren’t many things that break the internet nowadays. However, one such phenomenon was seen in November of 2022 with the launch of ChatGPT – Chat Generative Pretrained Transformer – OpenAI’s text-generating chatbot that has myriad applications and makes lives easier for working professionals from various realms. Sure, it does have its limitations and can produce erroneous results on things it’s “not yet” trained on but it sure did give its users a taste of generative AI’s magic in response to simple short text prompts. So much so that Microsoft in January of 2023 announced its multibillion investments in OpenAI for accelerated AI breakthroughs. Following suit was Bard – Goggle’s conversational AI. Bard uses language models to understand questions and context and draws on information it finds across the web to provide high-quality responses. Soon, there was a boom in AI-based Applications that could potentially help organizations develop their marketing assets, create workflows for Sales and HR teams, and leverage web data at the click of a button. AI did take the way we work to another level.
It is noteworthy that the global AI market size was valued at 136.55 billion US dollars in 2022, and is now projected to grow at a compound annual growth rate (CAGR) of 37.3% from the year 2023 to 2030.
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Customer Service Week, celebrated during the first week of October, has always been a special occasion to show appreciation and recognition for the tireless efforts of those who work on the frontline of customer satisfaction. This year’s official theme for Customer Service Week was “Team Service.”
The theme of Team Service beautifully encapsulates what we have always believed in at Edcor and aligns perfectly with our values. Even though it’s clichéd it’s true – Teamwork Makes Dream Work. I firmly believe that we succeed as a team. Each member of the Edcor family, whether they are directly engaged in customer interactions or support functions, plays a crucial role in our collective mission. Our success hinges on our ability to collaborate effectively, communicate seamlessly, and share knowledge generously. This collaborative spirit is what sets Edcor apart. It’s the reason behind our consistent track record of delivering exceptional service and achieving customer delight.
Let’s future together!
Adrienne L. Way, Edcor Owner, President, and CEO
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